Most North American cruise lines have a travel hotline if you’re delayed while en route to a cruise. It’s usually separate from the general customer service line with better hours and can communicate with the ship. I called the Princess hotline recently while trying to make a cruise in Fort Lauderdale with mixed results. They said get to the terminal as soon as possible and the ship left anyway. When I called back they provided instructions on how to meet the ship at another port. Note that you can’t always meet the ship at the first port of call – especially if it’s their private island. Check out my video about missing the ship for more information.
| Cruise line | Contact | Toll-free North America | Outside North America |
| Princess | En Route Desk | 1 800-545-0008 | 661-284-4410 |
| Norwegian | Flight Assistance Hotline | 1-800-456-7179 | 305-468-2029 |
| Holland America Line | Travel Services Department | 1-800-628-4771 | |
| Royal Caribbean | Emergency Travel Team | 1-800-256-6649 | 305-539-4107 |
| Celebrity* | Flights by Celebrity | 1-800-533-7803 | |
| Carnival* | Fly2Fun Travel Hotline | 1-800-529 6792 | 305-406-4779 |
* – Number is technically for inquiries related to flights booked by the cruise line but would be a good place to start if/when customer service is not available.
I could not find any travel delay related contacts for Disney Cruise Line, MSC Cruises or Virgin Voyages.
Check your cruise reservation documents for more up-to-date contact information specific to your cruise’s itinerary.
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